Terms and Conditions for BeanJet

Last Updated: February 26, 2025

Terms of Service for BeanJet

Effective Date: February 26, 2025

Introduction

Welcome to BeanJet (https://beanjet.com). By accessing our website or using our services, you ("User" or "you") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Hong Kong engine International Co., Limited ("Company", "we", "us", or "our").

Service Description

BeanJet is an e-commerce platform that provides online retail services ("Service"), including but not limited to:

• Online product catalog and browsing
• Product purchasing and order management
• Secure payment processing
• Order tracking and delivery services
• Customer support and after-sales service

Product and Pricing

• All products displayed on our platform are subject to availability
• Product prices are displayed in the applicable currency and include applicable taxes where required
• We reserve the right to modify product prices and availability without prior notice
• Product images and descriptions are provided for reference and may vary from actual products
• Special offers and promotions are subject to specific terms and conditions

Order Processing and Payment

• Orders are processed upon successful payment confirmation
• We accept payments through Stripe payment processing system
• Payment must be completed at the time of order placement
• We reserve the right to cancel orders for reasons including but not limited to: payment failure, product unavailability, or suspected fraudulent activity
• Order confirmation will be sent via email upon successful payment

Shipping and Delivery

• Shipping costs and delivery timeframes are calculated based on destination and shipping method selected
• We are not responsible for delays caused by customs, weather, or other circumstances beyond our control
• Risk of loss and title for products pass to you upon delivery to the shipping carrier
• Delivery addresses must be accurate and complete; we are not responsible for packages delivered to incorrect addresses provided by customers

Returns and Refunds

• Returns are accepted within 30 days of delivery for eligible products
• Products must be in original condition, unused, and in original packaging
• Certain products may not be eligible for return due to hygiene or safety reasons
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• Refunds will be processed to the original payment method within 5-10 business days after we receive the returned item

User Account and Responsibilities

You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Use the Service in compliance with applicable laws and regulations
• Not use the Service for any illegal, fraudulent, or unauthorized purpose
• Not attempt to interfere with the proper functioning of the Service

Intellectual Property Rights

• All content, features, and functionality of the Service are owned by the Company
• Product images, descriptions, and branding materials are protected by intellectual property laws
• Users may not reproduce, distribute, or create derivative works from our content without permission
• User-generated content (reviews, comments) may be used by us for promotional purposes

Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy, including:

• Account registration and authentication information
• Order and payment information processed securely through Stripe
• Shipping and billing addresses
• Customer service communications
• Website usage analytics for service improvement

Service Availability and Limitations

• We strive to maintain high service availability but do not guarantee uninterrupted access
• We may temporarily suspend service for maintenance, updates, or technical issues
• We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice
• Geographic restrictions may apply to certain products or services

Customer Support

• Customer support is available through our contact form and support email
• We aim to respond to customer inquiries within 24-48 hours during business days
• Support is provided in multiple languages based on availability
• For urgent order-related issues, please contact us immediately

Disclaimer of Warranties

The Service and products are provided "as-is" without warranties of any kind. We do not guarantee:

• The accuracy of all product descriptions or specifications
• Uninterrupted or error-free service operation
• The suitability of products for any specific purpose beyond their intended use

Limitation of Liability

Our total liability for any claims related to the Service is limited to the amount paid by you for the specific order or service in question, not to exceed the total amount paid in the past 12 months.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong Special Administrative Region. Any disputes shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Binding arbitration or court proceedings in Hong Kong as a last resort

Prohibited Uses

You may not use our Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Engage in fraudulent activities
• Resell products for commercial purposes without authorization

Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date on this page

Continued use of the Service after changes constitutes acceptance of the new Terms.

Contact Information

For questions about these Terms or our Service, contact us at:

• Email: [email protected]
• Customer Service: Available through our website contact form
• Address: Hong Kong engine International Co., Limited

Agreement

By using BeanJet, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

This Terms of Service is provided by Hong Kong engine International Co., Limited.